Shipping & Delivery Policy

1. Subscription Orders

All Wellness With HLOCare treatment plans are subscription-based unless otherwise stated.

By enrolling, you authorize recurring charges according to the plan you selected during checkout. Your subscription will automatically renew and continue until canceled.

You may cancel your subscription at any time through your patient portal or by contacting Wellness With HLOCare support. Cancellation requests should be submitted at least three (3) business days before your next billing date to avoid processing of the upcoming renewal.

2. Shipping Costs

Shipping is included in the cost of your treatment plan. No additional standard shipping fees apply unless otherwise stated.

3. Prescription Approval & Order Processing

All medications require review and approval by a licensed healthcare provider.

Submission of an intake form, enrollment, or payment does not guarantee approval for treatment or issuance of a prescription.

If treatment is approved, your prescription will be transmitted to a licensed pharmacy for processing and fulfillment.

Processing and shipping times may vary based on pharmacy operations, medication availability, weather conditions, holidays, and other factors outside of Wellness With HLOCare’s control.

4. Shipping Locations

Wellness With HLOCare currently provides services only in states where our providers are licensed and authorized to practice.

At this time, services are available only to eligible patients located in approved service areas.

We do not ship to:

  • P.O. Boxes
  • APO/FPO addresses
  • International destinations

Patients are responsible for providing a valid shipping address.

5. Discreet Packaging

To protect your privacy, medications are shipped in discreet packaging. Packaging does not identify the contents as medical weight loss medication.

6. Temperature-Sensitive Medications

Certain medications may require refrigeration or temperature-controlled handling.

When applicable, medications will be shipped in insulated packaging designed to maintain product integrity during transit.

Patients are responsible for promptly retrieving packages and following all storage instructions provided by the pharmacy.

7. Shipment Tracking

When available, tracking information will be sent by email and/or text message after the pharmacy ships your medication.

Delivery dates are estimates only and are not guaranteed.

8. Delivery Delays, Loss, or Damage

Once a shipment has been transferred to the carrier, delivery timing is subject to carrier operations.

If a package is lost, damaged, or significantly delayed, please contact us as soon as possible at: info@wellnesswithhlocare.com

We will work with the pharmacy and shipping carrier to investigate the issue and determine whether replacement options are available.

9. Incorrect Addresses & Returned Packages

Patients are responsible for providing accurate shipping information.

Additional charges may apply if a package is returned due to:

  • Incorrect address information
  • Failure to retrieve the package
  • Refused delivery

Medication that has left the pharmacy generally cannot be returned or resold.

10. Signature Requirements

Certain shipments may require an adult signature upon delivery depending on pharmacy policies, carrier requirements, or state regulations.

Patients are responsible for making arrangements to receive shipments when a signature is required.

11. Contact Information

For questions regarding shipping, deliveries, subscriptions, or medication orders, please contact:

Wellness With HLOCare
Email: hello@hlocarewellness.com
5900 Balcones Drive, Suite 100
Austin, TX 78731