Privacy Policy

Effective Date: 06 June 2026

Wellness With HLOCare (“Wellness With HLOCare,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, complete an assessment, create an account, communicate with us, or use our services.

By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect information that you provide directly to us, including:

  • Name
  • Date of birth
  • Email address
  • Phone number
  • Mailing and shipping address
  • Government-issued identification when required
  • Payment and billing information
  • Medical history and health information
  • Current medications
  • Allergies
  • Laboratory results
  • Treatment preferences
  • Communications with providers or support staff

We may also collect information automatically when you visit our website, including:

  • IP address
  • Browser type
  • Device information
  • Website usage information
  • Cookies and similar technologies

How We Use Your Information

We use your information to:

  • Evaluate eligibility for treatment
  • Provide telehealth and care coordination services
  • Process orders and payments
  • Communicate with you regarding your account and treatment
  • Verify identity
  • Coordinate prescriptions and pharmacy fulfillment
  • Improve our services and website functionality
  • Comply with legal and regulatory requirements
  • Protect against fraud and unauthorized access

Health Information

Certain information you provide may constitute protected health information (“PHI”).

We collect, use, and disclose health information only as permitted by applicable federal and state laws, including HIPAA where applicable.

Your health information may be shared with licensed healthcare providers, pharmacies, laboratories, and service providers involved in your care.

How We Share Information

We do not sell your personal information.

We may share information with:

  • Licensed healthcare providers
  • Pharmacies
  • Laboratory providers
  • Payment processors
  • Identity verification vendors
  • Website hosting and technology providers
  • Customer support providers
  • Legal and regulatory authorities when required by law

Information is shared only as necessary to provide services, fulfill legal obligations, or protect patient safety.

Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to:

  • Improve website performance
  • Analyze website traffic
  • Measure advertising effectiveness
  • Enhance user experience

You may adjust cookie settings through your browser settings.

Marketing Communications

We may send service-related communications regarding your account, treatment, prescriptions, or orders.

With your consent where required, we may also send marketing communications. You may unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, disclosure, alteration, or destruction.

No method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain information for as long as necessary to:

  • Provide services
  • Maintain medical records
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Retention periods may vary depending on applicable laws and regulations.

Your Rights

Depending on your state of residence, you may have rights regarding your personal information, including:

  • Accessing your information
  • Correcting inaccurate information
  • Requesting deletion of certain information
  • Requesting information regarding data collection practices
  • Opting out of certain marketing communications

To exercise these rights, please contact us using the information below.

Children’s Privacy

Our services are intended only for individuals age 18 and older.

We do not knowingly collect personal information from children under 18.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated Effective Date.

Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact:

Wellness With HLOCare
5900 Balcones Drive, Suite 100
Austin, TX 78731
Email: hello@hlocarewellness.com